Glad I saw Dr. Nyugen! Both of my ears were blocked with earwax and infected, and I could hardly hear anything. I made an appointment with Specialty Care Institute after a visit to urgent care left me worse off than when I came in.Dr. Nyugen was kind and polite to me. He made quick work of removing the earwax which instantly relieved most of the pain and pressure. The procedure wasnt too painful- mostly just unpleasant, and it only took about 10 or 15 minutes.